What are your peptides intended for?

Our peptides are sold strictly for laboratory and research purposes only. They are not intended for human or veterinary use, self-administration, diagnosis, treatment, cure, or prevention of any disease or condition.

Are your products approved for use in humans or animals?

No. Our products are research materials and have not been evaluated or approved for human or veterinary use. We do not provide medical advice, dosing instructions, treatment guidance, or administration instructions.

Who can purchase research peptides?

Purchasers are responsible for confirming that they are qualified to conduct legitimate research and that their purchase, handling, storage, and use comply with all applicable laws, regulations, and laboratory safety requirements.

Do you provide Certificates of Analysis?

Where available, batch-specific quality documentation should be provided on the relevant product page or made available upon request. If you need documentation for a specific product or lot, contact us before placing your order.

Orders

How do I place an order?

Choose the product and quantity you need, add it to your cart, and complete checkout with your billing and shipping information. Please review your product selection and address carefully before submitting your order.

Can I change or cancel my order?

Contact us as soon as possible with your order number if you need to make a change or request a cancellation. We will try to help when an order has not yet entered processing or shipping, but changes cannot be guaranteed after fulfillment has begun.

How can I check the status of my order?

Order updates and tracking information are sent to the email address used during checkout when available. If you have not received an update, contact us with your order number and we will review the status.

What should I include in an order inquiry?

Please include your order number, the email used at checkout, and a clear description of your question or issue. For a product inquiry, include the product name, quantity, and the information you need.

Shipping

How long does an order take to arrive?

Orders are typically processed within 1-2 business days. After dispatch, delivery usually takes 5-10 business days, depending on the destination and carrier, it may be sooner. Delivery estimates are not guarantees, and carrier delays may occur.

When will I receive tracking information?

Tracking information is normally emailed after your order has been shipped. If your order has passed the stated processing window and you still have not received tracking information, contact us with your order number.

Where do you ship?

We currently ship to Canada & United States of America. Some destinations may be unavailable because of legal, regulatory, carrier, or import restrictions. Customers are responsible for confirming that research materials may be legally received in their location.

Do you offer international shipping?

International shipping is available. Before ordering internationally, confirm the import requirements and restrictions that apply in your country or region. We cannot guarantee that an order will clear customs.

What happens if my package is delayed, lost, or damaged?

Contact us promptly with your order number and tracking details. We will help review the shipment with the carrier and explain the available resolution under our shipping policy. Please report visible damage as soon as possible and keep the packaging and product documentation.

Is packaging discreet?

Orders are shipped in regular packages with no specific branding or labeling on the outside. Product labeling and shipping practices may vary according to applicable legal and carrier requirements.

Refunds and Returns

Do you accept returns or offer refunds?

Our refund and return policy is valid only if items are not opened, broken, and or tampered with in any way. Because research materials may be sensitive to handling and storage conditions, returns may be limited. Please review the full policy before ordering.

What if I receive the wrong, missing, or damaged item?

Contact us within 2 business days of delivery and include your order number, a description of the issue, and clear photos of the package and item when relevant. We will review the issue and explain whether a replacement, store credit, or refund is available under our policy.

Can I get a refund if I change my mind?

Refunds for change-of-mind requests are handled according to our refund policy. Once an order has been processed or shipped, cancellation or refund options may be limited.

How long do approved refunds take?

Approved refunds are sent to the original payment method. Your bank or payment provider may require [insert refund processing time] business days for the credit to appear.

Product and Research Inquiries

Can you recommend a peptide for a medical condition or personal use?

No. Our products are intended only for laboratory research. We cannot recommend products for personal use, diagnose conditions, provide treatment advice, or advise on dosing or administration.

Can you help with a research-related product question?

Yes. Send us the product name and your question, and we will provide the product information and documentation we are able to share. We do not provide instructions for human or animal use.

How should research materials be handled or stored?

Follow the applicable product documentation, laboratory SOPs, institutional requirements, and accepted safety practices. Handling and storage requirements may vary by compound and research protocol. If you need product-specific documentation, contact us before ordering.

Contact

How do I contact you?

For order support, shipping questions, product inquiries, or refund requests, contact us at Apollogenpep@gmail.com Include your order number whenever your question relates to an existing order.

How quickly will you respond?

We aim to respond within 1-3 business days. Response times may be longer during weekends, holidays, or periods of unusually high order volume.

Still have questions?

Send us your question before ordering. We are happy to clarify product documentation, order processing, shipping coverage, and policy details.

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Important Notice

All products are sold for research purposes only. They are not intended for human or veterinary consumption, self-administration, diagnosis, treatment, cure, or prevention of any disease or condition. Customers are responsible for complying with all applicable laws, regulations, and laboratory safety requirements. This FAQ is general information and does not replace the site's Terms, Shipping Policy, Refund Policy, Privacy Policy, or Research Use Disclaimer.